Citrix can be used very creatively. For example, if you work in a multi forest/domain environment, IT staff would need to hop on to domain tools with different domain crendential. Secondary logon will be use so you won't need a secondary PC. Runas is the command that come with Windows product, which I knew it before. However, Citrix access gateway seem provide a better, easy-adopted, scalable interface to provide secondary logon as well as application/tool delivery. Once you login with your 2nd crendential, the available tools in that domain context are just there for you to click. I believe this is a great use of Citrix seamless integration technology.
More than that, you can customize the tools that you want helpdesk to use and restrict the permission as less as you want. Here you see, you can use this to delegate many things.
To sum it up, the Citrix model can be:
Financial/Business applications --> Citrix ---> non-IT users
admin tools --->Citrix ---> IT user with delegate control
Multiple domain ----> Citrix ---> user
Add one more layer increase the flexibility and give more granular control over the application
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