Microsoft exchange support case

It was my pleasure to work with you on your Exchange server issue. I hope that you were delighted with the service that was provided to you. I am providing you with a summary of the key points of the case for your records.Based on the state of the case it appears that this case is ready to be archived. If this is pre-mature or you are not very satisfied with all aspects of this case please let me know as soon as possible. Otherwise, I will archive this case at the end of today’s business day. Should this same issue reoccur, you can call us back and I will be glad to help you with this incident. If you have any additional feedback about the service that you received please contact my manager using the information below. Thank you for choosing Microsoft. If you have any follow up questions regarding this support incident, please feel free to contact me directly. For your records, here is a summary of this support incident: ISSUE=======Need assistance on access the mailbox of the users after enabling them. RESOLUTION============We removed the Exchange attributes of the users.Run the cleanup agent on the mailbox store.Then reconnect the mailbox with the user.Updated Rus.Send email to the user.Tried to open mailbox and able to open it. Some Exchange 2003 Articles=========================824126 How to Use Recovery Storage Groups in Exchange Server 2003http://support.microsoft.com/?id=824126 820852 Backup of the Exchange Server 2003 Information Store and the Windowshttp://support.microsoft.com/?id=820852 822945 How to Move Exchange 2003 to New Hardware and Keep the Same Server Namehttp://support.microsoft.com/?id=822945 823176 HOW TO: Recover or Restore a Single Mailbox in Exchange Server 2003http://support.microsoft.com/?id=823176 185078 XADM: Recommendations for Successful Disaster Recoveryhttp://support.microsoft.com/?id=185078 822942 Considerations When You Upgrade to Exchange Server 2003http://support.microsoft.com/?id=822942 812593 Exchange Server 2003 Deployment Tools Overviewhttp://support.microsoft.com/?id=812593 821896 How to Upgrade to Exchange Server 2003 by Using the Swing Upgrade Method http://support.microsoft.com/?id=821896 822179 Overview of Operating System and Active Directory Requirements forhttp://support.microsoft.com/?id=822179 If you need to speak to someone when I am not available, You may call 800-936-3100 (premier) or 800-936-4900 (professional) and provide our case number and request to speak to the next available Support Professional Thanks and Regards Neeraj Ubhan